Scope
A restaurant reservation is fulfilled by an electronic confirmation, not by a parcel. The ticket, voucher or reservation confirmation is sent to the supplied email within one business day; check the spam folder as well.
Procedure and timing
The confirmation states the restaurant, date, time, party size and entry conditions. If it has not arrived within one business day, contact support with the booking name so it can be resent.
Support and complaints
The service cannot guarantee entry without a valid confirmation or when a guest arrives late or ignores venue rules. Accessibility, allergy and date-change requests must be raised before the visit.