Scope
A dated restaurant reservation is not a physical product and may not be cancellable after the venue deadline. The free-cancellation period, any deposit and no-show rules are displayed with the offer before confirmation.
Procedure and timing
Request a cancellation or change by email with the reference at least 48 hours before the visit unless the offer states another deadline. Where a refund is due, it is sent to the original payment route within 7–14 business days after the venue approves it.
Support and complaints
A missed booking, consumed service or late cancellation may be non-refundable, but support will explain whether rescheduling or credit is available. Complaints should include the date, restaurant, reference and requested remedy.